Measuring dashboard success

Dashboard Design Concepts

Olga Scrivner, PhD

President, Scrivner Solutions Inc

Successful dashboard benefits

 

 

Successful dashboard benefits

 

 

Successful dashboard benefits

 

 

Successful dashboard benefits

 

 

Usage analytics

Usage analytics

Usage analytics

Usage analytics

Usage analytics

User satisfaction

      Net promoter score (NPS): how many individuals are likely to recommend your product.

                  Customer satisfaction score (CSAT): how happy is the user or customer.

Business impact

Business impact

Business impact

Business impact

Business impact

Usability testing

      Hypothesis checking: testing the assumptions underlying the design of the dashboard

¹ Nielsen Norman Group. (2019). Usability Testing 101

Usability testing

      Hypothesis checking: testing the assumptions underlying the design of the dashboard.

¹ Nielsen Norman Group. (2019). Usability Testing 101.

Usability testing

      Hypothesis checking: testing the assumptions underlying the design of the dashboard.

¹ Nielsen Norman Group. (2019). Usability Testing 101.

Usability testing

      Hypothesis checking: testing the assumptions underlying the design of the dashboard.

¹ Nielsen Norman Group. (2019). Usability Testing 101.

Usability testing

      Hypothesis checking: testing the assumptions underlying the design of the dashboard.

¹ Nielsen Norman Group. (2019). Usability Testing 101.

Usability testing

      Hypothesis checking: testing the assumptions underlying the design of the dashboard.

¹ Nielsen Norman Group. (2019). Usability Testing 101.

Usability testing

      Hypothesis checking: testing the assumptions underlying the design of the dashboard.

Qualitative testing: user experience              

¹ Nielsen Norman Group. (2019). Usability Testing 101

Usability testing

      Hypothesis checking: testing the assumptions underlying the design of the dashboard.

Qualitative testing: user experience               Quantitative testing: task success, time on task

¹ Nielsen Norman Group. (2019). Usability Testing 101.

Dashboard VITAL success

 

¹ Hoenig, Nels. (2020). 5 Key Elements for Designing a Successful Dashboard.

Dashboard VITAL success

 

¹ Hoenig, Nels. (2020). 5 Key Elements for Designing a Successful Dashboard.

Dashboard VITAL success

 

¹ Hoenig, Nels. (2020). 5 Key Elements for Designing a Successful Dashboard.

Dashboard VITAL success

 

¹ Hoenig, Nels. (2020). 5 Key Elements for Designing a Successful Dashboard.

Dashboard VITAL success

 

¹ Hoenig, Nels. (2020). 5 Key Elements for Designing a Successful Dashboard.

Dashboard VITAL success

 

                                      A dashboard is only useful if people are using it

¹ Hoenig, Nels. (2020). 5 Key Elements for Designing a Successful Dashboard

Let's practice

Dashboard Design Concepts