Pillars of an Effective AI Strategy

Artificial Intelligence (AI) Strategy

Vidhi Chugh

AI strategist and ethicist

Time for AI strategy

• Andrew Ng, a global AI leader, emphasized early focus on AI strategy
• Learn from past regrets

  S&P 500 CEOs wished starting sooner about their Internet strategy

¹ https://www.fast.ai/posts/2016-10-11-fortune.html

Time for AI strategy

• Andrew Ng emphasized early focus on AI strategy
• Learn from past regrets

  S&P 500 CEOs wished starting sooner about their Internet strategy

• Choices and decisions drive business ambitions

¹ https://www.fast.ai/posts/2016-10-11-fortune.html

Building an effective AI strategy

Building an effective AI strategy

Building an effective AI strategy

Building an effective AI strategy

Building an effective AI strategy

Building an effective AI strategy

Formulate a vision

• Current and emerging trends

Microsoft's early vision

• A computer on every desk and in every home

• Long-term growth

Democratizing AI

• Bringing it to every application, process and employee

¹ Microsoft's vision for AI in the enterprise ² Business News Daily, What is a Vision Statement?

Assess the current state

Goals and objectives

 

• Gap to action plan
  • Align with business goals

 

• Example

  • Goal: Improve customer support

  • Issue: lacks automated customer support

  • High-value initiative: Build AI chatbots

 

Putting up an action plan

                  Business goals set

• Detailed steps

 

                  Specifics

• Resources
• Responsibilities
• Reporting

                  Time for sub-goals

• Data, model development, integration etc.

 

                  Considerations

• Hiring vs training
• Build vs. buy
• External partnerships

Resources

• Infrastructure

 

 

 

Resources

• Infrastructure

 

 

 

 

Resources

• Infrastructure

 

 

 

 

Resources

• Infrastructure

 

 

 

 

Resources

• Infrastructure
• Finance: funding to sponsor the initiative
• Time: setting realistic timelines for goals

 

 

 

Responsibilities

Responsibilities

Responsibilities

Responsibilities

Responsibilities

Responsibilities

Reporting

• Resources allocated; team assigned

KPIs

• Reduced customer response time

• Periodic meetings to discuss updates

• Time to track progress

OKRs

• By 50% using an AI chatbot

• Inform stakeholders using dashboards/tools

Implementation

 

• AI aligned with goals

 

• KPIs established

 

• Time for PoC

 

• Learn and tweak before scaling

Review and adjust

End-user adoption

• PoC successful

• Not just deployment

AI-aware

• Identify which ones do

• Full-scale implementation starts

• End-user adoption

AI-first

• Not all problems need AI

Let's practice!

Artificial Intelligence (AI) Strategy