Building an AI culture

Artificial Intelligence (AI) Strategy

Vidhi Chugh

AI strategist and ethicist

Disruption to status quo

AI and electricity

AI is compared with previous inventions like electricity, printing press, and steam engine.
Transformed the world

Swift investments in AI to stay relevant
Resistance to change!

Image of a hand indicating stopping change

Disruption = change

Disruption = change = transition = move on from established practices
Necessitates cultural shift

Cultural shift

Periodic milestones

Intermediate milestones instead of one big goal

Milestones

Show value at every stage and take feedback

Example: use AI for operational efficiencies
- Chatbot is the first step
- Frees time from answering redundant questions

Phase-wise transformation - no moonshot

Solve problems with increasing complexity
- Take timely feedback
- Sub-goals -> overarching goal

First step in AI chatbot: efficiently handle frequently asked questions

No last-minute surprises: win-win

Feedback

Setting the right expectations upfront

AI is probabilistic

Does not work at 100% accuracy
Realistic benchmarks

Practical expectations from an AI chatbot

Accuracy: correctly addressed user queries
Time taken to understand user query

Benchmarks

Chatbot

Understand the iterative nature of AI

AI often necessitates innovation
Difficult to time-box!
Important to be cognizant of changing scope and timelines

Innovation

From leaders to teams

Innovate

Culture initiated by leaders
Time to trickle down to teams
Must ensure teams' participation

Promote newer things
Do not penalize failing

AI strategy comes from positive culture

Positive culture
- Employees are not judged
- Or, punished for taking risks

Collate learnings until it works

Risk

Let's practice!

Artificial Intelligence (AI) Strategy

Preparing Video For Download...