Setting realistic business goals

Artificial Intelligence (AI) Strategy

Vidhi Chugh

AI strategist and ethicist

Goals setting

 

• Setting the right goals

 

• Example: AI chatbot

Broad goals are not effective!

SMART framework

SMART framework

SMART framework

SMART framework

SMART framework

SMART framework

Specific and measurable

 

• Specifics
  • Improved customer experience
  • Reduced time to respond

 

• Goals must be measurable
  • 80% model accuracy
  • 10% faster response

Relevant and time-bound

 

• Relevant
  • Building bot is aligned with business

 

• Time-bound
  • Timeframe to plan, execute and evaluate

Achievable

 

 

Two-step process

• Feasibility workshops
  • Leans on different teams' expertise
  • Assess the solution's viability

 

• Benchmarking
  • Comparison with the existing approach

Achievable

 

 

Two-step process

• Feasibility workshops
  • Leans on different teams' expertise
  • Assess the solution's viability

 

• Benchmarking
  • Comparison with the existing approach
  • Building a prototype i.e., PoC

PoC

 

PoC

 

PoC

 

The fixed timeline issue

 

Experimentative and research based

 

Fixed timeline

The fixed timeline issue

The stakeholders

The stakeholders

The stakeholders

The stakeholders

The stakeholders

The kill switch

 

Kill project when?

 

Sunk cost

The ROI indicator

Let's practice!

Artificial Intelligence (AI) Strategy