Line chart customization

Visualizations in Sigma

Mandy Gray

Solutions and Enablement Lead, Aimpoint Digital

Monitoring escalated calls

• Tracking escalated customer calls
• Escalations receive premium support
• Escalations costly to service

Dashboard for team leaders

• Show escalation counts per team
• Dashboard for team leaders
• Promote friendly competition

Using multi-line charts

• Multi-line charts break out by category
• Show escalation trends by team
• More detailed insights

Avoid clutter in multi-line charts

Too many lines creating confusing charts; focus only on categories that clearly tell the story

Enhancing charts with tooltips

• Tooltips add extra details
• Show calls received and escalated
• Provide better context

Enhancing charts with tooltips

• Default tooltips display x and y axis values
• Help the Director build informative call escalations charts

Let's practice!

Visualizations in Sigma