Antwoordextractie

Introductie tot Generatieve AI in Snowflake

James Cha-Earley

Senior Developer Advocate, Snowflake

Waarom antwoordextractie gebruiken?

Klachten herkennen
Feedback over voorzieningen extraheren
Vragen beantwoorden uit lange documenten

Een document met een vraagteken omringd door emoji's met blije of verdrietige gezichten, wat aangeeft dat we niet weten waar elke review over gaat

Een veelvoorkomend bedrijfsprobleem

review = """
The property needs updating and management needs to hire more staff. 
The staff does everything they can but it is not enough for the number of guests. 
The rooms look old as well as everything in the bathrooms. 
Definitely better options in the hotel zone.
"""

Snowflake Cortex schiet te hulp!

Een antwoord extraheren

from snowflake.cortex import extract_answer


response = extract_answer(
    from_text=review,
    question="What did the guest complain about?"
)

Resultaat

print(response)

[
    {
    "answer": "Management needs to hire more staff.",
    "score": 0.8013839254
    }
]

Scores variëren van 0 tot 1

Een workflow opzetten

SELECT DESCRIPTION
FROM HOTELS.REVIEWS
WHERE RATING < 6
    AND DATE = '2023-08-23';

SQL-resultaat

I will never book a vacation through Expedia not only did I pay over 5;000 dollars
but they false advertise the resort; in my reservation It clearly stated that
breakfast and dinner was included. When I got to the resort they informed me that 
these issues have happed before with Expedia because the resort does not offer an
all exclusive. After flighting practically all day I called Expedia and they had me
on hold for 45min and nothing got resolved. I ended up spending over 1000.00 more
just on food. I am beyond me they are not only false advertising but refused to
take any responsibility on their part for the issues they caused me and my family.  Again I will never chose Expedia to plan a vacation!!!

Een vraag stellen

negative_review = dataframe_1.to_pandas()['DESCRIPTION'].iloc[0]


response = extract_answer(
    from_text=negative_review,
    question="What was the primary issue that the guest mentioned?"
)

print(response)

De response beoordelen

[
    {
    "answer" : "Expedia falsely advertised that meals were included, but the
                resort did not offer an all-inclusive package.",
    "score": 0.75829312442
    }
]

Beperkingen

Kan gedeeltelijke of vage zinnen teruggeven
Werkt het best op alinea's, niet op documenten met meerdere onderwerpen
Beoordeel kritieke resultaten altijd

Waarschuwingsbord

Laten we oefenen!

Introductie tot Generatieve AI in Snowflake