Organizational analysis

Business Process Analytics in R

Gert Janssenswillen

Creator of bupaR

Looking at the actors in the process

Who executes the work?
Who specializes in certain task?
Is there a risk of brain drain?
Who transfers work to whom?

Data: Hospital process

Who executes the work?

Resources labels

resource_labels(log_hospital)

 [1] Clerk Susan          
 [2] Dr. Sandra            
 [3] Dr. Lindsey           
 [4] Dr. John              
 [5] Nurse Carol           
 [6] Clerk Kimberly       
 [7] Nurse William         
 [8] Nurse James           
 [9] Emergency Dr. Helen   
[10] Emergency Nurse Laura

Resource frequencies

resources(log_hospital)

# A tibble: 12 x 3
   employee               absolute_frequency relative_frequency
   <fct>                               <int>              <dbl>
 1 Dr. John                             1101            0.189  
 2 Dr. Lindsey                          1055            0.181  
 3 Dr. Sandra                            955            0.164  
 4 Clerck Kimberly                       694            0.119  
 5 Clerck Susan                          677            0.116  
 6 Nurse William                         345            0.0591 
 7 Nurse Carol                           313            0.0536 
 8 Nurse James                           263            0.0451 
 9 Emergency Dr. Helen                   210            0.0360 
10 Emergency Nurse Laura                 145            0.0249

Resource-activity Matrix

Specialization and brain drain

Specialization

When a person only performs a single activity

Specialization and brain drain

Specialization

When a person only performs a limited set of activities

Brain drain

When an activity is performed by only a limited set of resources

Resource activity matrix

log_hospital %>% 
    resource_frequency(level = "resource-activity")

log_hospital %>%
    resource_frequency(level = "resource-activity") %>% plot()

resource_frequency is a process metric, where the level argument indicates at which level of detail you want to calculate it.

Resource activity matrix: example

Who transfers work to whom?

resource_map(log_hospital)

Let's practice!

Business Process Analytics in R