Organizational analysis

Business Process Analytics in R

Gert Janssenswillen

Creator of bupaR

Looking at the actors in the process

  • Who executes the work?
  • Who specializes in certain task?
  • Is there a risk of brain drain?
  • Who transfers work to whom?
Business Process Analytics in R

Data: Hospital process

Business Process Analytics in R

Who executes the work?

Resources labels

resource_labels(log_hospital)
 [1] Clerk Susan          
 [2] Dr. Sandra            
 [3] Dr. Lindsey           
 [4] Dr. John              
 [5] Nurse Carol           
 [6] Clerk Kimberly       
 [7] Nurse William         
 [8] Nurse James           
 [9] Emergency Dr. Helen   
[10] Emergency Nurse Laura 
Business Process Analytics in R

Resource frequencies

resources(log_hospital)
# A tibble: 12 x 3
   employee               absolute_frequency relative_frequency
   <fct>                               <int>              <dbl>
 1 Dr. John                             1101            0.189  
 2 Dr. Lindsey                          1055            0.181  
 3 Dr. Sandra                            955            0.164  
 4 Clerck Kimberly                       694            0.119  
 5 Clerck Susan                          677            0.116  
 6 Nurse William                         345            0.0591 
 7 Nurse Carol                           313            0.0536 
 8 Nurse James                           263            0.0451 
 9 Emergency Dr. Helen                   210            0.0360 
10 Emergency Nurse Laura                 145            0.0249 
Business Process Analytics in R

Resource-activity Matrix

Business Process Analytics in R

Specialization and brain drain

Specialization

  • When a person only performs a single activity

Business Process Analytics in R

Specialization and brain drain

Specialization

  • When a person only performs a limited set of activities

Brain drain

  • When an activity is performed by only a limited set of resources

Business Process Analytics in R

Resource activity matrix

log_hospital %>% 
    resource_frequency(level = "resource-activity") 
log_hospital %>%
    resource_frequency(level = "resource-activity") %>% plot()

resource_frequency is a process metric, where the level argument indicates at which level of detail you want to calculate it.

Business Process Analytics in R

Resource activity matrix: example

Business Process Analytics in R

Who transfers work to whom?

resource_map(log_hospital)

Business Process Analytics in R

Let's practice!

Business Process Analytics in R

Preparing Video For Download...