從單一到多元：多代理系統

AI Agents 入門

Adel Nehme

VP of AI Curriculum, DataCamp

真實世界的客服支援

$$ 客服單類型

Ticket Type	Knowledge Resources	Tools to Access
Billing disputes	Internal finance documentation, payment policy wiki, transaction logs	Secure payment APIs, CRM with billing integration
Technical issues	Engineering runbooks, system architecture docs, incident postmortems	Observability tools (e.g., Datadog), ticketing system, internal dashboards
Legal compliance questions	Legal knowledge base, compliance manuals, GDPR/CCPA documentation	Contract management system, legal Q&A assistant, document retrieval tools
Product recommendations	Product feature matrix, customer personas, sales playbooks	Recommendation engine, CRM with lead tracking, chatbot assistant

邏輯愈來愈複雜

模型提示包含大量 if-else 情境與邊界案例

工具負擔過重

單一代理需呼叫種類繁多的工具

¹ OpenAI, A Practical Guide to Building Agents, https://cdn.openai.com/business-guides-and-resources/a-practical-guide-to-building-agents.pdf

單一代理系統

單一模型配備合適工具與指令，在迴圈中執行工作流程

多代理系統

由多個協同代理共同執行工作流程

¹ OpenAI, A Practical Guide to Building Agents, https://cdn.openai.com/business-guides-and-resources/a-practical-guide-to-building-agents.pdf

manager_pattern

¹ OpenAI, A Practical Guide to Building Agents, https://cdn.openai.com/business-guides-and-resources/a-practical-guide-to-building-agents.pdf

¹ OpenAI, A Practical Guide to Building Agents, https://cdn.openai.com/business-guides-and-resources/a-practical-guide-to-building-agents.pdf

$$ decentralized_pattern

¹ OpenAI, A Practical Guide to Building Agents, https://cdn.openai.com/business-guides-and-resources/a-practical-guide-to-building-agents.pdf

$$ decentralized example

¹ OpenAI, A Practical Guide to Building Agents, https://cdn.openai.com/business-guides-and-resources/a-practical-guide-to-building-agents.pdf

¹ LangGraph Multi Agent Systems, https://langchain-ai.github.io/langgraph/concepts/multi_agent/

多代理系統

¹ Image generated with GPT-4o

AI Agents 入門