system_msg = "You're a helpful customer
service agent. Be polite, concise, and
always end with asking if there's
anything else you can help with."
customer_query = "I can't log into my
account and getting an error message"
response = client.messages.create(
model="..", max_tokens=150,
system=system_msg,
messages=[{"role": "user", "content":
customer_query}])
語氣與做法一致
處理常見問題
降低回覆時間
維持服務品質
內容分類系統
classification_prompt = """
Classify this customer feedback into
categories:
Product Issue, Shipping Problem,
Billing Question, or General Inquiry
Feedback: "My order arrived damaged
and I need a replacement"
"""
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