樣本外驗證與交叉驗證

R 的行銷分析機器學習

Verena Pflieger

Data Scientist at INWT Statistics

樣本外擬合:訓練與測試資料

1) 將資料集分成訓練與測試資料

# Generating random index for training and test set
# set.seed ensures reproducibility of random components
set.seed(534381)

churnData$isTrain <- rbinom(nrow(churnData), 1, 0.66)
train <- subset(churnData, churnData$isTrain == 1)
test <- subset(churnData, churnData$isTrain == 0)
R 的行銷分析機器學習

樣本外擬合:建立模型

2) 以訓練資料建立模型

# Modeling logitTrainNew
logitTrainNew <- glm( returnCustomer ~ title + newsletter + 
                     websiteDesign + paymentMethod + couponDiscount +
                     purchaseValue + throughAffiliate + 
                     shippingFees + dvd + blueray + vinyl + 
                     videogameDownload + prodOthers + prodRemitted,
                     family = binomial, data = train)

# Out-of-sample prediction for logitTrainNew
test$predNew <- predict(logitTrainNew, type = "response",
                        newdata = test)
R 的行銷分析機器學習

樣本外準確率

# Calculating the confusion matrix
confMatrixNew <- confusion.matrix(test$returnCustomer, test$predNew, 
                 threshold = 0.3)
confMatrixNew

# Calculating the accuracy 
accuracyNew <- sum(diag(confMatrixNew)) / sum(confMatrixNew)
accuracyNew
    obs
pred     0    1
   0 11939 2449
   1   716  350

0.7951987
R 的行銷分析機器學習

交叉驗證:設定

R 的行銷分析機器學習

交叉驗證:準確率

計算交叉驗證的準確率

library(boot)
# Accuracy function with threshold = 0.3
Acc03 <- function(r, pi = 0) {
  cm <- confusion.matrix(r, pi, threshold = 0.3)
  acc <- sum(diag(cm)) / sum(cm)
  return(acc)}
# Accuracy
set.seed(534381)
cv.glm(churnData, logitModelNew, cost = Acc03, K = 6)$delta
0.7943894
R 的行銷分析機器學習
學習重點:Logistic 迴歸
你學到… 如何預測可能流失的網路商店顧客
使用二元 Logistic 迴歸計算機率
閾值(threshold)的選擇至關重要
模型啟示
你學到… 訂閱電子報的顧客較可能回購
使用優惠券的顧客較不可能回購
免運費的顧客較可能回購
等等…
R 的行銷分析機器學習

最後一題!

R 的行銷分析機器學習

Preparing Video For Download...